• Troubleshoot issues at a granular level
  • Assign specialized resources to rectify specific issues
  • Use our metrics to visualize priority, severity and impact
Business Process Management

Multiple users across the Enterprise are impacted by the same issues or problems. Manage the complete lifecycle of your IT & Enterprise tickets with our Issue Management module. Improve agent productivity across the Enterprise & Reduce outages. We cluster your help desk problems and automatically route it to the Incident team.

  • We help configure multiple types of service tickets
  • Different service tickets can be routed automatically to different teams
  • Automatically convert emails to tickets